Human Resources: Key Communicators for Career Development
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Abstract
Human Resources Management recognises the importance of training in developing employees' current and future skills. There are a number of ways in which the Human Resources (HR) function can identify training needs, including periodic interviews. Communication plays an important role in facilitating the expression of the employee and the assessor. The aim of this article is to highlight the role of Human Resources as skilled communicators during these interviews. The methodology used is a systems approach, exploring both qualitative and quantitative approaches. The results showed that the HR function is able to provide advice and guidance to employees on the opportunities for their professional development. These interviews are also useful for measuring employee performance. However, professional appraisal methods and techniques have their flaws, particularly when it comes to the subjectivity of appraisers. If periodic appraisals are not required by law, employees' rights of expression and training will be infringed. In this sense, the HR function is a promoter of training through interviews with employees, who are the actors in their own career paths. They are free to choose between upskilling, reskilling and cross-skilling. Nevertheless, are today's Human Resources people ready to adapt to a sector that is changing at breakneck speed?
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